Reference

Our Terms and Conditions at r04cpu

Before you open an account and explore the lobby, these terms set out exactly what we expect from you and what you can expect from us — covering…

Applies to all r04cpu accountsGoverned by applicable Indian lawUPI, Paytm, PhonePe coveredSubject to local eligibility
r04cpu Our Terms and Conditions at r04cpu
CONTACT CHANNELS

Reach Us About Any Terms Query

If any clause in these terms is unclear or you need to flag a concern about how they have been applied to your account, our support…

Live Chat Connect with a support agent directly through the chat window in your account dashboard.
Email Support Send a detailed query to our support address from your registered email.
Help Centre Our help centre contains plain-language summaries of the key clauses — account eligibility, payment…
HOW WE OPERATE

Data, Security and Your Account Rights

We hold your account data only for as long as it is needed for the purpose it was collected, in line with applicable data protection standards.

Data Handling

Personal data you submit during account creation — name, contact details, payment identifiers — is stored on secured servers.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how pages are used.

Account Security

Accounts are protected by password authentication and, where enabled, two-factor verification.

Data Retention

We retain transaction records and account activity logs for the period required by applicable law.

Your Rights

You have the right to access, correct, or request deletion of personal data we hold on your account, subject to…

Dispute Resolution

If you disagree with a decision made under these terms, raise it first through live chat or email.

Frequently Asked Questions on Our Terms

These questions cover the clauses our account holders ask about most often — from eligibility and payment conduct to how we store data and what to do if you disagree with a decision we have made.

These terms apply to anyone who opens an account with r04cpu. Access and eligibility depend on local law and are available where local law permits. By creating an account, you confirm you have read and accepted the terms in full.

We may revise the terms when required — for legal, regulatory, or operational reasons. We post the updated version here and notify you via your registered contact. Continued use of the account after the update date is treated as acceptance of the revised terms.

The terms require that all deposits and withdrawals are made using payment methods registered to you personally. Using UPI, Paytm, or PhonePe accounts belonging to another person is not permitted and may result in account suspension pending review.

Send a written request from your registered email to our support address. We will compile the data we hold on your account and respond within 30 days. Some records may be withheld where retention is required by applicable law.

A terms breach may result in account suspension, wallet holds, or permanent closure depending on the severity. We will notify you of any action taken and give you an opportunity to respond before a final decision is recorded on your account.

Raise any disagreement through live chat or email first. If our support team cannot resolve it, the matter moves to our compliance team for a formal review. Written decisions are issued within 14 working days of the escalation being logged.

We keep account and transaction records for the period required under applicable Indian law. Once that obligation ends, records are securely deleted or anonymised. You can request confirmation of your current retention status at any time via email.